![]() This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic. This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver. This can save you the trouble of manually restarting the service each time you encounter the issue.This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.Īpplies to: Windows 10, version 1703 Original KB number: 4021854 Symptom bat file and create a scheduled task in Windows Task Scheduler to run the batch file daily. If the issue occurs again in the future, you can try automating the restart of the Windows Audio service by creating a batch file that runs the following command: It's normal to see both of these outputs listed for Bluetooth headphones with built-in microphones. ![]() Regarding the two different output devices you see in the Windows sound settings, "Headphones (Bose.)" is likely the stereo audio output, while "Headset (Bose.)" is the mono audio output that is used for communication applications like Microsoft Teams. A restart of the service can clear any issues and help it function normally again. As for your question about why a manual restart of the service was required, sometimes the audio service may encounter errors or conflicts with other applications or services, which can cause it to stop functioning properly. I'm glad that restarting the Windows Audio service fixed the problem. Hopefully, one of these solutions will help you fix the issue with your Bose QC35 II headphones and Microsoft Teams. ![]() If they do, the issue may be with your computer's Bluetooth or audio settings. Try using the headphones on another device: To rule out any hardware issues with your headphones, try connecting them to another device and test if they work properly with Microsoft Teams. This will restart the Windows Audio service and may fix any issues related to it.ĥ. Restart the Windows Audio service: In the Windows search bar, type "services.msc" and open the Services app. This can sometimes cause conflicts with other applications using the same audio device.Ĥ. ![]() Go to the "Advanced" tab and uncheck the "Allow applications to take exclusive control of this device" option. Disable exclusive mode: In Windows sound settings, click on your Bose headphones and select "Properties". Under "Choose your output device" and "Choose your input device", select your Bose headphones.ģ. Also, check the audio device settings in Windows by right-clicking on the volume icon in the taskbar and selecting "Open Sound settings". In the "Devices" tab, make sure that your headphones are selected as both the "Speaker" and "Microphone". Check your audio device settings: In Microsoft Teams, click on your profile picture and select "Settings". Connect your headphones to the app and check if there are any available updates.Ģ. To do this, download and install the Bose Connect app on your smartphone or computer. Update your headphones firmware: Make sure your Bose headphones are running the latest firmware version. It sounds like you've already tried some troubleshooting steps, so here are some additional things you can try to resolve the issue with your Bose QC35 II headphones not working properly with Microsoft Teams:ġ.
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